Overview

At Crypnexx, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency arbitrage trading platform.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our platform.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

  • Name and email address
  • Phone number (for 2FA)
  • Government-issued ID (for KYC verification)
  • Billing and payment information

Technical Information

When you access our platform, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Usage patterns and preferences

Trading Information

To provide our services, we collect:

  • Exchange API keys (encrypted)
  • Trading history and patterns
  • Portfolio information

How We Use Your Data

We use the collected information for various purposes:

  • To provide and maintain our trading services
  • To process transactions and send related information
  • To send administrative information and updates
  • To respond to your comments and questions
  • To analyze usage and improve our platform
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

Important: We never use your exchange API keys to withdraw funds. Our API access is limited to trading operations only.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our platform
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement robust security measures to protect your data:

  • AES-256 encryption for all sensitive data
  • Multi-factor authentication (2FA)
  • Regular security audits and penetration testing
  • Secure data centers with 24/7 monitoring
  • Employee access controls and training

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to certain processing of your data
  • Restriction: Request limitation of processing

To exercise any of these rights, please contact us at privacy@crypnexx.com.

Cookies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand usage patterns
  • Preference Cookies: Remember your settings and choices

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: