How can we help?

Search our knowledge base or browse categories below to find answers to your questions.

Browse by Category

Getting Started

Learn the basics of Crypnexx and set up your account for success.

12 articles

Billing & Payments

Manage your subscription, payments, and billing information.

8 articles

Account Settings

Customize your account preferences and security settings.

15 articles

Troubleshooting

Find solutions to common issues and technical problems.

20 articles

Trading & Arbitrage

Learn about our trading algorithms and arbitrage strategies.

18 articles

Security & Privacy

Understand how we protect your account and data.

10 articles

Frequently Asked Questions

How do I get started with Crypnexx?
Getting started is easy! Simply create an account, complete the verification process, connect your preferred exchanges via API, and configure your trading parameters. Our onboarding wizard will guide you through each step.
What exchanges are supported?
We support 50+ major cryptocurrency exchanges including Binance, Coinbase, Kraken, KuCoin, Huobi, Bitfinex, OKX, Bybit, and many more. We're constantly adding new exchanges to our platform.
Is my money safe with Crypnexx?
Your funds never leave your exchange accounts. We only use API keys with trading permissions - we cannot withdraw your funds. All API keys are encrypted with bank-grade AES-256 encryption.
What are the fees?
We charge a small percentage of successful arbitrage profits. There are no monthly fees or hidden charges. You only pay when you make money. Visit our pricing page for detailed information.

Still need help?

Our support team is available 24/7 to assist you with any questions.

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